Online Fraud Victims Need More Help from Banks to Recover

Steve Unger was startled when a Wells Fargo banker called him out of the blue to say one of his online accounts had been violated and someone had viewed his account numbers.

"I saw no unusual activity on my accounts, and my experience was that my account numbers were always masked," he recalled.

As it turns out, this problem is common in online banking — account numbers are hidden in some places but often displayed in full in statement and check images.

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